Many members of our team had the privilege of attending Monica Guzman’s keynote address at the Idaho Out-of-School Network’s Power Up Summit on October 9. Guzman, a journalist and author of the best-selling book I Never Thought of It That Way: How to Have Fearlessly Curious Conversations in Dangerously Divided Times, delivered a powerful message about the transformative role of curiosity in bridging divides.

At the heart of Guzman’s keynote was a call to embrace curiosity — not just as a personality trait, but as a disciplined practice. She challenged us to listen not simply to respond, but to understand. Her insights resonated deeply with our team, especially as they align with one of our core values at the Blue Cross of Idaho Foundation for Health: listening.

Here are a few standout reflections from her address:

• “Words are an imperfect tool to convey meaning between us.”
  Guzman reminded us that language can fall short. Instead of reacting to the words themselves, we should listen for the intent behind them.
• “What if we measured success by how comfortable people feel in our presence?”
  This question reframes success in human terms and encourages us to foster environments where others feel safe, heard, and respected.
• “Curiosity is a tool for connection. It should be more than a ‘nice to have,’ it should be a serious discipline we are practicing.”
  In a world often marked by division, curiosity becomes a bridge. It’s not just a mindset, it’s a skill we must cultivate.

Guzman’s message was a timely reminder that listening with empathy and curiosity can lead to deeper understanding and stronger relationships. We’re grateful she brought this important conversation to Idaho and inspired us to continue practicing curiosity in our work and lives. Thanks to the Idaho Out-of-School Network for making this happen.